Privacy & Cookie Policy

Last updated: 5th January 2026


Travel Sense Ltd (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy & Cookie Policy explains how we collect, use, store, and protect personal information, and how we use cookies and similar technologies on www.travel-sense.co.uk.


1. Who we are

Data Controller: Travel Sense Ltd
Website:www.travel-sense.co.uk
Email:info@travel-sense.co.uk


We specialise in bespoke and accessible travel planning and advice.


2. What personal data we collect

a) Information you provide directly

We may collect:

  • Name
  • Email address
  • Telephone number
  • Travel requirements or enquiry details
  • Any other information you choose to provide when contacting us


This information is collected when you:

  • Submit a contact form
  • Email or call us directly


b) Technical and usage data

When you visit our website, we may collect limited technical information such as:

  • IP address (anonymised where possible)
  • Browser type and device
  • Pages visited and time spent on the site


This data is collected through cookies and similar technologies and does not personally identify you.


3. How we use your personal data

We use personal data to:

  • Respond to enquiries and provide information about our services
  • Communicate with you regarding your request
  • Improve our website, accessibility, and services
  • Maintain website security and performance


We do not sell personal data and do not use it for automated decision-making or profiling.


4. Lawful basis for processing

We process personal data under the following lawful bases:

  • Consent – where you choose to contact us or accept cookies
  • Legitimate interests – to operate and secure our website
  • Legal obligation – where required by law


You may withdraw consent at any time by contacting us.


5. Cookies and similar technologies

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve user experience, and provide information to site owners.

Cookies can be:

  • Session cookies – deleted when you close your browser
  • Persistent cookies – stored on your device for a set period


Cookies do not give us access to your device or personal information.


Cookies used on this website

a) Strictly necessary cookies

These cookies are essential for the website to function correctly and cannot be switched off. They support:

  • Security
  • Page navigation
  • Load balancing


Legal basis: Legitimate interest


b) Functional and accessibility cookies

We use functional cookies to remember user preferences and improve accessibility.

This website uses WayWidget, which may store cookies to remember accessibility settings such as text size, contrast, or display preferences.


Legal basis: Consent (where required)


c) Analytics and performance cookies

We may use basic analytics tools to understand how visitors use our website. These cookies collect anonymised, aggregated data such as:

  • Pages visited
  • Time spent on the site
  • General location (country-level only)

Where analytics are used, IP anonymisation is enabled where possible.


Legal basis: Consent


d) Third-party cookies

Some cookies may be set by trusted third-party services used on this website, including:

  • Domain hosting providers (Names.co.uk)
  • Website development and management services (Travel Marketing Systems)
  • Accessibility tools (WayWidget)
  • Embedded content providers (where applicable)


These providers are responsible for their own cookies and privacy practices.


6. Managing your cookie preferences

When you first visit our website, you will be presented with a cookie banner allowing you to:

  • Accept all cookies
  • Reject non-essential cookies


You can also manage or delete cookies at any time via your browser settings. Please note that disabling some cookies may affect website functionality or accessibility features.


7. Third-party services and data sharing

We only share personal data with trusted third parties where necessary to operate our website or respond to enquiries. These providers act under our instructions and are required to comply with data protection law.


We do not transfer personal data outside the UK unless appropriate safeguards are in place.


8. How we protect your data

We take appropriate technical and organisational measures to protect personal data, including:

  • Secure hosting environments
  • Access controls
  • Data minimisation


Personal data is retained only for as long as necessary to fulfil its purpose or meet legal requirements.


9. Your data protection rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: www.ico.org.uk


To exercise your rights, please contact us using the details above.


10. External links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies separately.


11. Changes to this policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.


12. Contact us

If you have any questions about this policy or how your data is handled, please contact:


Travel Sense Ltd
Email:info@travel-sense.co.uk