You are protected
Travel Sense Ltd is a member of The Travel Network Group (TTNG), the UK’s largest travel consortia. Our ATOL licence protects your holiday in line with the Civil Aviation Authority (CAA) guidelines. You have the security of knowing your holiday is fully bonded and protected.
As a member of TTNG, Travel Sense Ltd also provides you with their “Customer protection guarantee”.
All your payments are made to The TTNG Group Client Account
Your money is not available for use by the agent and is held in trust until payment is due to the operator
In the event of the failure of the agent or TTNG, your money is secure in the separate Client Account and will be paid to the operator to ensure your holiday is unaffected
In the event of the failure of the package organiser your money is secured by law under the arrangements made by the organiser. TTNG will assist you to find suitable alternative travel arrangements or, if appropriate, to obtain a refund from the relevant protection fund (e.g. ABTA, ATOL)